FAQ

Fabric Care

-How can i remove stains that might build up on the canvas?

Waxed canvas is a very durable fabric that will last a lifetime. It’s waterproof, tear proof and ready to withstand some heavy usage. 

You can:

  • Lightly scrub away the dirt with a bristled brush.
  • Begin by only using cold water
  • Add a small amount of mild soap
  • Rinse away the soap
  • Leave the item in open air until it’s completely dry. Do not store our products when they’re still damp, or in a humid environment.

Avoid:

  • Hot water
  • Machine washing
  • Using detergents
  • Washing very frequently
  • Storing under direct sunlight

-How should I store my products purchased from your store?

We highly recommend storing your canvas and leather goods away from direct sunlight and humidity.

-I have an item from The Stray Compass that needs to be repaired. How should i proceed?

Please contact us via whatsapp describing the problem, along with some pictures. You can then send it to us for a repair, and you will only be responsible for the shipping fees in most cases.

Domestic Shipping

-My order was placed and confirmed, when should I expect to receive it?

We need around 3-10 days to prepare your order and deliver it. Once your order is picked up for delivery, you will receive a link to track it.

-I need to receive my order in less than 3 days, is that possible?

In some cases, we might be able to prepare your order and deliver it in less than 3 days. Please contact us on whatsapp to confirm. Additional charges may apply.

-How much does delivery cost?

Local standard delivery costs 3$ for orders less than 99$, and free for orders above 99$.

 

International Shipping

-Do you ship internationally?

Yes, we offer international shipping to almost all countries.

-How much does it cost?

International shipping is free for orders above 300$, and will be calculated at checkout for orders less than 300$.

Please note that you will be responsible for taxes, duties and/or customs charges incurred.

-My order was placed and confirmed, when should I expect to receive it?

International shipping takes around 15 days.